Refund policy

Last Updated: [DATE]

At Trendyus, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags and packaging must be intact
  • The item must not be damaged due to misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within 3-5 DAYS of receiving your order
  • Return requests made after this period may not be accepted

To initiate a return, please contact us at gk8811618@gmail.com with your order details.

3. Refund Process & Timing

  • Once your return is received and inspected, we will notify you of the approval or rejection
  • If approved, your refund will be processed within 3-5 business days. Refunds will be issued to the original payment method.

Please note that it may take additional time for your bank or payment provider to process the refund.

4. Exchange Options

  • We offer exchanges for size or defective products (subject to availability)
  • If you need an exchange, please contact us at gk8811618@gmail.com
  • Exchanges are processed only after the original item is returned and approved

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 3 days of delivery
  • Share clear photos/videos of the issue for verification
  • We will arrange a replacement or full refund at no additional cost

6. Non-Returnable Items

The following items may not be eligible for return:

  • Items purchased on sale or clearance
  • Innerwear or personal use items (for hygiene reasons)
  • Gift cards (if applicable)

7. Return Shipping Costs

  • Return shipping charges are free
  • In cases of defective or incorrect products, we will cover the return shipping cost

8. Cancellation Policy (Optional but Recommended)

  • Orders can be canceled before they are shipped
  • Once shipped, cancellation requests will not be accepted

9. Contact Us

For any return, refund, or exchange-related queries, feel free to reach out:

  • Email: gk8811618@gmail.com